Connect Care incidents to Make.

01 / Step

Get your Care webhook URL

In the Liulum dashboard, go to Settings > Integrations > Webhooks and click Add webhook. Give it a name like Make — Incidents. Copy the webhook URL to use in Make.

02 / Step

Create a scenario with a Webhooks module

In Make, create a new scenario. Add a Webhooks > Custom webhook module as the trigger. Click Add, name it Liulum Care, and click Save. Make generates a unique webhook URL — copy it and paste it into the Liulum webhook URL field.

# Make Webhook module settings
Module:  Webhooks > Custom webhook
Method:  POST
Headers: Content-Type: application/json

03 / Step

Map the incident payload

After saving the webhook in Liulum, click Run once in Make and then send a test event from the Liulum dashboard (Settings > Webhooks > Send test event). Make will capture the payload and auto-map the fields for use in downstream modules.

{
  "event": "incident.opened",
  "site": {
    "id": "proj_xxx",
    "name": "My Store",
    "url": "https://your-store.com"
  },
  "incident": {
    "id": "inc_xxx",
    "severity": "high",
    "title": "Checkout returned 500",
    "path": "/checkout",
    "status_code": 500,
    "started_at": "2025-01-15T10:23:00Z"
  }
}

04 / Step

Add a Router for severity

Add a Router module after the webhook. Create two routes: one for incident.severity = "high" (critical path) and one for all other events. Route high-severity incidents to your most urgent channel (PagerDuty, SMS, phone call) and others to Slack or email.

05 / Step

Connect your destination apps

Add the final action modules: Slack (Send a message), Google Sheets (Add a row), Airtable (Create a record), or any of the 1,500+ apps Make supports. Map the incident fields to the correct fields in each module.

# Example Slack message mapping
Channel:  #incidents
Message:  {{incident.title}} on {{site.name}}
          Path: {{incident.path}}
          Status: {{incident.status_code}}

06 / Step

Activate the scenario

Once tested, turn the scenario on using the toggle at the bottom of the Make canvas. Set the scheduling to Immediately so incidents trigger your workflow in real time as Care detects them.