Customer care & support
Clear support paths for setup, billing, login, phone provisioning, and site care.
Answers to common questions live on FAQ. This page is how to reach us and what to expect.
Self-serve clients (after you pay)
- 1. Pay at /get-started — pick India, US/UK, or Gulf and your plan
- 2. Register at /login with the same email you used at checkout
- 3. Verify your email, then complete /onboarding (business profile)
- 4. We attach your inbound phone number in Retell (1–2 business days)
- 5. Use /dashboard and /dashboard/calls for leads, site health, reports
- Website Care: we send a telemetry snippet for your existing site after provisioning
How to reach us
- Email: hello@liulum.com
- WhatsApp: green button on the site
- Client portal: /dashboard — calls, leads, invoices, site health
- Password reset: /login?mode=recover (link expires in 1 hour)
Response targets
- Get-started / callback requests: within 4 business hours
- General support email: within 48 hours
- Front desk emergency escalations: instant notification to you
- Monitored site down: acknowledged within 4 hours; auto-repair only when the site is hosted or managed by Liulum
- Billing questions: 48 hours — see /refunds first
US / UK / Gulf payments
India pays in INR (UPI, cards, net banking). US and UK pay in USD (international cards). Gulf pricing is shown in AED on the site; your card is charged in USD at Razorpay checkout. Use a full website URL at checkout (yourbusiness.com is fine). US phone: +1 or 10-digit mobile. Gulf: +971 or 9–10 digit UAE mobile.
What's included on AI Front Desk
Escalation matrix
- Billing / refund dispute → email with “Billing” in subject → /refunds
- Can't log in after pay → same email as checkout → /login?mode=recover
- Phone not live after onboarding → email us; we finish Retell wiring
- Site emergency from AI front desk → you get instant alert; not 911/112
- Urgent site outage (Website Care) → monitor any site; auto-repair managed/hosted sites; alert you when access or approval is required