Connect Care incidents to n8n.

01 / Step

Get your Care webhook URL

In the Liulum dashboard, go to Settings > Integrations > Webhooks and click Add webhook. Copy the webhook URL — you will paste this into n8n in the next step.

02 / Step

Create a Webhook node in n8n

In your n8n canvas, add a Webhook node. Set the HTTP method to POST. Copy the test URL from n8n and paste it into the Liulum webhook URL field, then save. You can use the production URL once your workflow is active.

# n8n Webhook node settings
HTTP Method: POST
Path:        /liulum-care-incident
Authentication: None (Care signs requests with HMAC)

03 / Step

Understand the payload

Care sends a JSON payload to your webhook when an incident opens or resolves. Use the fields below to branch your workflow — e.g. only page on-call for severity high.

{
  "event": "incident.opened",
  "site": {
    "id": "proj_xxx",
    "name": "My Store",
    "url": "https://your-store.com"
  },
  "incident": {
    "id": "inc_xxx",
    "severity": "high",
    "title": "Checkout returned 500",
    "path": "/checkout",
    "status_code": 500,
    "latency_ms": 3200,
    "started_at": "2025-01-15T10:23:00Z"
  }
}

04 / Step

Branch on severity or event type

Add an IF node after the Webhook node. Branch on {{ $json.incident.severity }} equals "high" to route critical incidents to PagerDuty or an SMS node. Route lower-severity events to a Slack message or a Jira sub-task.

05 / Step

Send to Slack, Jira, or any system

Add the destination nodes your team uses. For Slack: use the Slack node with channel #incidents and message the incident title and URL. For Jira: create a ticket with the incident details. For email: use the Send Email node.

# Example Slack message template
{{ $json.site.name }} — {{ $json.incident.title }}
Path: {{ $json.incident.path }}
Status: {{ $json.incident.status_code }}
Started: {{ $json.incident.started_at }}

06 / Step

Test and activate

Click Test Workflow in n8n, then trigger a test incident from the Liulum dashboard (Settings > Webhooks > Send test event). Verify the payload arrives and your downstream nodes fire correctly. Then activate the workflow.