Connect Care incidents to Zapier.

01 / Step

Get your Care webhook URL

In the Liulum dashboard, go to Settings > Integrations > Webhooks and click Add webhook. Name it Zapier and copy the webhook URL provided.

02 / Step

Create a Zap with a Webhooks trigger

In Zapier, create a new Zap. Search for and select Webhooks by Zapier as the trigger app. Choose Catch Hook as the event. Zapier generates a custom webhook URL — copy it and paste it into the Liulum webhook URL field.

# Zapier Webhooks trigger settings
App:   Webhooks by Zapier
Event: Catch Hook
Pick off a Child Key: (leave blank to receive full payload)

03 / Step

Send a test event to map fields

In Zapier, click Test trigger and wait. In the Liulum dashboard, go to Settings > Webhooks > Send test event. Zapier captures the payload and maps all fields automatically so you can reference them in downstream steps.

{
  "event": "incident.opened",
  "site": {
    "id": "proj_xxx",
    "name": "My Store",
    "url": "https://your-store.com"
  },
  "incident": {
    "id": "inc_xxx",
    "severity": "high",
    "title": "Checkout returned 500",
    "path": "/checkout",
    "status_code": 500,
    "started_at": "2025-01-15T10:23:00Z"
  }
}

04 / Step

Add a Filter step (optional)

Add a Filter by Zapier step to only continue when incident.severity equals "high", or when event equals "incident.opened" (not resolved). This prevents duplicate or noise alerts reaching your team.

05 / Step

Add your action app

Add the action step for your team workflow. Slack (Send Channel Message), Gmail (Send Email), Asana (Create Task), Google Sheets (Create Spreadsheet Row), or any of 6,000+ apps Zapier supports. Map the incident fields from step 2 into the action.

# Example Slack action mapping
Channel:  incidents
Message:  Site down: {{incident__title}}
          URL: {{site__url}}{{incident__path}}
          Severity: {{incident__severity}}

06 / Step

Turn on your Zap

Name your Zap (e.g. Liulum Care Alerts), test the full flow, and turn it on. Zapier will trigger the Zap in real time whenever Care fires a webhook event — incident opened or resolved.